Turner English

Tech Support

How Can We Help?

High Priority Task1 to 2 Days
This will greatly impact student satisfaction if not fixed immediately or within the day and may lead to a loss of enrolment or the project will be put on hold.
Medium Priority Taskwithin the week
Not that disruptive but needs to be fixed within the week. Possible for a quick workaround for the meantime if can’t be solved immediately.
Low Priority Taskwithin the month
Still important and necessary but this is nice to have to help improve the overall user experience.
Adhocwithin the day
These are concerns that don’t require technical attention and can be finished with simple adjustments.

turnerenglish.net (Turner English College) 
– An online reference point to all contents happening for and under Turner English College

turnerenglish.com.au (Turner English Online)
– The online platform that refers to all things Turner English Online including graphics, texts, content, videos, etc, 

courses.turnerenglish.com.au (Turner English Learning Platform-Moodle) 
– The online platform which allows students to experience the full benefits of Turner English classes within the comforts of their home

Others – If two or more platforms from the list above are affected in your request, or other online platforms such as social media sites, and communicating tools such What’s App, WeChat are a concern

E-Ticket Form

Interesting Image
Tech Support E-ticket
 
*It is important that we prioritise our work accordingly so to not overload text staff. Please make sure to read the definitions of high priority etc. before choosing
Please indicate the following affected platform(s).

How Can We Help?

High Priority Task1 to 2 Days
This will greatly impact student satisfaction if not fixed immediately or within the day and may lead to a loss of enrolment or the project will be put on hold.
Medium Priority Taskwithin the week
Not that disruptive but needs to be fixed within the week. Possible for a quick workaround for the meantime if can’t be solved immediately.
Low Priority Taskwithin the month
Still important and necessary but this is nice to have to help improve the overall user experience.
Adhocwithin the day
These are concerns that don’t require technical attention and can be finished with simple adjustments.

turnerenglish.net (Turner English College) 
– An online reference point to all contents happening for and under Turner English College

turnerenglish.com.au (Turner English Online)
– The online platform that refers to all things Turner English Online including graphics, texts, content, videos, etc, 

courses.turnerenglish.com.au (Turner English Learning Platform-Moodle) 
– The online platform which allows students to experience the full benefits of Turner English classes within the comforts of their home

Others – If two or more platforms from the list above are affected in your request, or other online platforms such as social media sites, and communicating tools such What’s App, WeChat are a concern