Refund Policy
1.0 Scope
Turner English’s (Institute) Refund Policy observes the principles outlined in the Education Services for Overseas International students Act 2000 (ESOS Act) and The National Code 2007 and applies to all new and re-enrolling International students unless otherwise stated.
2.0 Definitions
Institute Default occurs when:
- the course does not begin on the agreed commencement date; or
- the course ceases to be provided at any time after it commences but before it is completed; or
- the course is not provided in full to a International student because a sanction has been imposed on the Institute.
International student Default occurs when the Institute refuses to provide or continue providing a course to a International student due to:
- a International student does not commence a course on the agreed start date;
- a International student cancels their enrolment in a course (this includes an abandonment of the course before its completion);
- a International student failing to pay an amount he or she was liable to pay to the provider, directly or indirectly, in order to undertake a course;
- a International student breaching a condition on his or her visa under Australian law.
- Misbehavior by a International student.
3.0 Refund – all International students
3.1 Institute Default
If there is an Institute Default, the International student can choose to accept either:
- a refund of the course fees, which will be issued to the International student within 14 Days; or
- to be placed in an alternative course with the Institute or another provider. If the International student chooses placement in an alternative course, the International student must sign a document to indicate their agreement to the placement.
3.2 International student Default
3.2.1 Before the commencement date
If a International student cancels their enrolment before the commencement date of a course and requests a refund:
- 28 days or more prior to the course commencement – a refund of 100% of monies paid for tuition fees will be issued to the International student; No refund on enrolment fee.
- less than 28 days prior to the course commencement – a refund of 50% of monies paid for tuition fees will be issued to the International student; No refund on enrolment fee
The written request must be in the Institute approved form. The refund will be processed within 28 days of the written request being received.
3.2.2 After the commencement date
If there is an International student Default, after the agreed start date of a course no refund will be issued to the International student.
In accordance with the International student Enrolment Agreement, the Institute reserves the right to invoice the International student the remaining portion of fees owed by the International student. This includes enrolment fee.
If a International student is able to demonstrate that matters beyond their control have resulted in the request for a refund of a portion of tuition fees that have been paid in advance, that International student may be eligible for a FULL refund provided all fees are paid up to date.
3.2.3 Matters deemed as beyond their control include
(a) serious illness;
(b) emergency engagement in home country including family illness, death;
(c) changes to their student visa application with Turner or the International student is refused a visa by the Commonwealth Government authorities
(d) offer is withdrawn or enrolment terminated because the institute is unable to provide the course of study
In all cases documentary evidence must be provided:
(i) doctor’s certificate, death certificate;
3.3 Local student Default
3.3.1 Before the commencement date
If a local student cancels their enrolment before the commencement date of a course and requests a refund:
- A refund of 100% of monies paid for tuition fees will be issued – a 250$ cancellation fee. No refund on enrolment fee.
The written request must be in the Institute approved form. The refund will be processed within 28 days of the written request being received.
3.3.2 After the commencement date
If there is a local student default after the agreed start date and requests a refund
- Less that 7 days after the course commencement date – a refund will be calculated as follows
Total course fee – 1 week tuition fee (based on a weekly rate NOT the long term course rate). – a 250$ cancellation fee. No refund on enrolment fee.
For example:
- 15-week IELTS full-time day course: $3,000.00 ($200 per week)
- 1 week IELTS full-time day course: $400.00 + $250 cancellation fee (+ enrolment fee if charged).
- Refund amount = $3,000 – ($400 + $250) = $2,350.00
- Greater than 7 days but less than 50% of the course commencement date has lapsed – a credit note will be issued. The credit note value will be based on the calculated in accordance with the regulations in 3.3.2 (a).
- Greater than 50% of the course has lapsed – no refund will be issued.
In accordance with the local student Enrolment Agreement, the Institute reserves the right to invoice the local student the portion of fees owed by the local student for services received from the Institute. This includes enrolment fee.
If a local student is able to demonstrate that matters beyond their control have resulted in the request for a refund of a portion of tuition fees that have been paid in advance, that local student may be eligible for a FULL refund provided all fees are paid up to date.
3.3.3 Matters deemed as beyond their control include
(a) serious illness;
(b) emergency engagement in home country including family illness, death;
(c) changes to their student visa application with Turner or the International student is refused a visa by the Commonwealth Government authorities
(d) offer is withdrawn or enrolment terminated because the institute is unable to provide the course of study
In all cases documentary evidence must be provided:
(i) doctor’s certificate, death certificate;
4.0 Applying for a Refund
4.1 To apply for a refund the International student must complete the Withdrawal from Studies Form and a Refund Request Form and attach any evidence or documentation relevant to the Refund Request. The International student must submit the form to the International student Services Department for refunds. The International student can download these forms from the Turner English website.
4.2 International student will be notified of the outcome of their Refund Request in writing by means of the Refund Request Outcome Letter within 10 working days of the receipt of the Refund Request Form
4.3 If an Institute default occurred, Turner English will discharge its obligations and issue a refund within 14 days.
4.3 If an International student is dissatisfied with the Institute’s decision in relation to their refund request an International student may lodge an appeal under the Institute’s Complaints and Appeals Procedure.
4.4 If the Agent has paid the Net fees owing to TE and the International student becomes eligible for a refund, the Agent agrees to refund the portion of their commission due to the International student as determined by our refund policy.
